Small Busines Blog - Real World Examples — customer experience
Time Bubble
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What happens before you get to a _____<fill in blank> store, restaurant, car dealer? The answer is endless. Traffic jam, accident, speeding ticket, screaming kids, forgotten shoes. There is no limit! What I’m saying is… You have absolutely no control over what happened to your customers before they arrived. But guess what? It becomes […]
Your Customer’s View
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As you assess your customer experience consider all the areas they encounter. It’s often good to take a walk, possibly a drive, and explore how they see it. I did this an noticed that the prettier “first experience” with our business was route A vs. route B. The fist thing about route A is the […]